Frequently asked questions

  • Where can I purchase Pretty Penny products?

    All Pretty Penny items will be sold on prettypennyco.com at this time. We are currently seeking retailers and distributors

  • Are Pretty Penny products vegan and cruelty-free?

    All artist couture products are cruelty-free and vegan. Our products are not tested on animals and are formulated without synthetic fragrances, parabens,sulfates, alcohol, soy, and gluten.

  • How can I receive product announcements, or any other news about Pretty Penny?

    To receive any updated news please sign up for our exclusive VIP text club.

  • How do I use a promo/coupon code?

    You can apply a promo/coupon code at checkout before processing payment. Please note, only one code can be used at a time. If your code does not work, please contact us at info@prettypennyco. Any limited edition items or collections will be excluded from promo/coupon codes.

  • What payment method can be accepted at checkout?

    We accept American Express, Discover, MasterCard, Visa and Paypal.

  • What is your return policy?

    If you would like to return a product you must contact us within 3 business days of receiving your product. The product must be unused/unopened and sent back to us prior to processing a refund. Items wished to be replaced or refunded, must show proof of damage or defect to be eligible. Once the item has been received we will process a refund (excluding the shipping cost) within 24 hours. Please allow 3-5 business days for this to reflect in your account. Orders that have used a promo/coupon code are final sale.

  • What is your exchange policy?

    Unfortunately, at this time we do not accept any exchanges.

Shipping FAQ

  • What is your shipping policy?

    Please allow 3-5 business days for your order to be processed and fulfilled. You will receive tracking confirmation to the email address used to place your order. For domestic shipping, please allow 7-10 days to receive your package upon placing your order.

  • Do you ship to PO Boxes and APO addresses?

    Yes, we do ship to P.O. boxes and PO addresses.

Orders & Delivery

  • Do you accept international orders?

    Yes, please note that all international orders may require customs fees and can take up to 3-4 weeks to reach its destination. International orders must be processed through a customs facility and may be held at that facility to be claimed. Pretty Penny Company is not responsible for any customs fees. We highly recommend finding your nearest facility to be able and check on the status of your order once 3-4 weeks have passed. If a package is not claimed, it will be sent back to our warehouse and a refund will be issued. Please also note that shipping charges will not be refunded for international orders. All international orders are prone to have minimal tracking once the package leaves the U.S. Please contact your local customs office within 3-4 weeks of your order being placed to obtain more international tracking information.

  • Can I make changes to my order once it’s been placed?

    If you have any changes (including order cancellation) that need to be made, please email info@prettypennyco immediately and include the information that will need to be updated. Be sure to include your order number and full name in your email. Once an order has been processed, changes cannot be made to an order.

  • How can I track my order?

    Once your order has been processed, you will receive an email containing your tracking information. Please refer to the tracking number provided and allow up to 24 hours for your tracking to be updated. If you do not have an email containing your tracking information, please feel free to contact us at info@prettypennyco. Be sure to include your order number and full name in your email.

  • What if my order has arrived damaged or defective?

    If there was an error with your order, or you have received defective merchandise, please email info@prettypennyco within 48 hours of receiving your order. Please include your order number, photo of item(s), and full name in your email. Customers are responsible for shipping expenses unless otherwise noted.